The history and profile of the corporate information service / Katharine Schopflin -- Managing the corporate intranet / James Mullan -- Internal and external marketing by information professionals / Shaunna Mireau -- The hybrid librarian-IT expert / Linda-Jean Schneider and Simon Barron -- Building a corporate taxonomy / Helen Lippell -- Practical knowledge management : stories from the front line / Danny Budzak -- Successfully managing your team through change and transition / Andrew Grave -- Successful management of insight, intelligence and information functions in a global organization / Philip M. Weinberg -- Working with suppliers and licensing for e-libraries / Tina Reynolds, Linda-Jean Schneider and Fiona Fogden -- Training end-users in the workplace / Anneli Sarkanen and Katy Stoddard.