Part I: Communication within the Department -- Usable Documentation for Technical Services: How to Win Friends and Confluence People / Autumn Faulkner and Emily Sanford -- Using Basecamp Project Management Software to Improve Communication and Efficiency / Patrick Flanigan -- Retreating to Advance Together: Communicating through Internal and External Retreats / Gwen Meyer Gregory -- Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project / Melissa Moll and Shelby Strommer -- Part II: Communication across Library Departments -- Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future / Kaylan Ellis, Jennifer Donley, and Christopher Deems -- Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library / Xiying Mi, Bonita Pollock, and Brian Falato -- Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and Implementation of Trello at University of Colorado Boulder Libraries / Erin Block and Kimberly Lawler -- Communicating E-Resource Access Issues: Marymount University's Steps to Creating and Troubleshooting Training for Public Services / Meghan Burke -- Investigating Communication Breakdown between Technical Services Departments and Subject Librarians / Jennifer A. Mezick and Elyssa M. Gould -- Part III: Communication Outside the Library -- Collections as a Campus Conversation: The Colorado School of Mines' Approach to Collection Development / Anna Seiffert -- What Difference Does It Make? Marketing in Technical Services at a Special Library / Hilary Hargis and Jenny Novacescu -- Continuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact / Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars -- Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program / Maggie Dull -- Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multiyear Deselection Project / Jamie Hazlitt and Glenn Johnson-Grau -- Appendixes -- Appendix A: Follow-Up Survey Questions -- Appendix B: Collections Updates Email Example -- Appendix C: Browse Feature in Primo -- Appendix D: Questions for IRB Protocol "How Undergraduate Students Use the Primo Catalog" -- Index.